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Santander Assist Line Representative
Category: Banking
  • Your pay will be discussed at your interview

Job code: lhw-e0-90664796

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Santander Bank, NA

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  4 Views, 0 Applications  
Santander Assist Line Representative
**Santander Assist Line Representative** **-** **1802509**
The Santander Assist Line specialist position, working in a high volume, fast-paced Contact Center environment, provides support and guidance for all Santander US branch team members with questions, issues and requests regarding branch operations, policies and procedures. This position requires a strong working knowledge of bank services; products and procedures in order to provide excellent customer service to our internal customers (branch personnel) with the ultimate goal of provide an exceptional customer experience for the banks customers.
+ Adheres to Federal and State laws as well as Santander Bank policies and procedures
+ Escalates issues and requests, report systems or policy issues to proper parties as well as direct / guide callers to other departments of the bank when appropriate
+ Performs other duties as assigned or requested
+ Attends all required training and reads all the internal communication to be up to date on changes in bank policies and procedures
+ Independently researches and troubleshoots fairly complex issues to support branch team members, resolving on a case-by-case, customer-by-customer basis which may include policy, procedure, process, compliance and others
+ Delivers a high level customer service to internal customers that meet or exceed the quality and operational personal standards established by the department
+ Handles calls and emails from internal customers on technical questions and issues regarding branch operations, policies and procedures by efficiently using all appropriate resources and tools
+ 1-3 years of experience with at least 1 year of retail banking experience in a customer service position
+ Experience in Santander Bank branches preferably as BOM or PBR- or in Santander Bank Customer Contact Center is a plus
+ Ability to learn all software systems that support branch operations, requests and inquires
+ Ability to use Access forms, Outlook, Excel and PC remote control software and working knowledge of computer and processing skills (email, internet, intranet, etc.)
+ Knowledge of branch systems, processes and procedures
+ Knowledge of Santander Bank branches systems, processes and procedures is a plus
+ Strong customer service skills; professional, courteous, friendly, and empathetic with a positive "can-do" attitude
+ Strong problem-solving skills; ability to listen carefully, probe for additional details, and ask targeted questions to gather information
+ Strong verbal and written communications skills
## **Job** **:** Retail Products Phone
## **Primary Location** **:** Pennsylvania-Reading
## **Schedule** **:** Full-time
## **Job Posting** **:** Jun 4, 2018, 3:07:33 PM

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